Contact
You get a person.
No ticket number, no bot, no queue position. Two ways to reach us and a human on the other end of both.
- Emailblake@hostedbysynk.com
Anything with detail. Abuse reports, data requests, a site we have blocked wrongly, legal notices.
Best for anything you want a written trail of.
- Text message+44 7851 290223
Something is down, something is urgent, or you just want a quick answer.
SMS only. Do not ring it expecting a switchboard.
What to send where
- A site will not load
- Send the address and what you saw. If it is something we block on purpose we will say so, and if it is a fault we will go and look.
- We have blocked something wrongly
- Filters catch the wrong thing. Send the address and what you expected to find, and we will review it.
- Someone is misusing Relayo
- Tell us what happened and include whatever you have. We act on these quickly.
- Data or legal request
- Email it. Bear in mind we keep almost nothing, so there is usually very little for us to hand over.
We answer when we are about, which is most of the time but not all of it. Relayo is run properly, not staffed around the clock, and we would rather be straight with you than promise a response time we cannot keep.